Privacy Policy
Last Updated: January 2026
Our Commitment to Your Privacy
At KLR Kendale Lakes Roof Solutions, we take your privacy seriously. This policy explains what information we collect, how we use it, and how we protect it. We'll never sell your personal information to third parties.
By using our website or services, you agree to the collection and use of information as described in this policy. If you don't agree, please don't use our services.
Information We Collect
We collect information that you give us directly, such as when you request a quote, schedule a service, or contact us. This typically includes your name, address, phone number, email address, and details about your roofing needs.
We also collect information automatically when you visit our website. This includes your IP address, browser type, pages you visit, and how long you spend on each page. We use this information to improve our website and services.
If you work with us on a roofing project, we may collect additional information such as property details, insurance information, and photos of your roof.
How We Use Your Information
We use your information to provide the services you request. This includes scheduling appointments, preparing estimates, ordering materials, completing roofing work, and following up after service.
We may also use your information to send you appointment reminders, maintenance tips, special offers, or other communications related to our services. You can opt out of marketing messages at any time.
Your information helps us improve our services. We analyze trends and feedback to understand what our customers need and how we can serve you better.
Sharing Your Information
We don't sell your personal information. We may share your information with trusted service providers who help us run our business, such as scheduling software, payment processors, or insurance companies when processing claims.
These partners are required to keep your information confidential and use it only for the specific purposes we authorize. We may also share information if required by law or to protect our legal rights.
If you authorize us to work with your insurance company, we'll share relevant project information with them to help process your claim.
Cookies and Tracking
Our website uses cookies, which are small files stored on your device. Cookies help us remember your preferences and understand how you use our site. Most browsers let you control or block cookies through their settings.
We use analytics tools to track website performance and visitor behavior. This information is aggregated and doesn't identify you personally. It helps us improve the user experience and find issues with our website.
Protecting Your Information
We use industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes secure servers, encryption, and regular security updates.
However, no method of transmission over the internet is 100% secure. While we do our best to protect your information, we can't guarantee absolute security. You should also take steps to protect your own information, such as using strong passwords.
We retain your information only as long as necessary to provide services or as required by law. After that, we securely delete or anonymize it.
Your Privacy Rights
You have the right to access the personal information we have about you. You can request a copy of your data or ask us to correct any errors.
You can also ask us to delete your information, though we may need to keep certain records for legal or business purposes. To exercise these rights, contact us using the information below.
You can opt out of marketing emails by clicking the unsubscribe link in any message we send. You'll still receive important service-related communications about scheduled appointments or active projects.
Third-Party Links
Our website may contain links to other websites. We're not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed at children under 13. We don't knowingly collect information from children. If you believe we've accidentally collected information from a child, please contact us immediately so we can delete it.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we'll post the new policy on this page and update the date at the top. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us at (645) 300-7277 or email hello@kendalelakesroofingco.com. We're happy to address any concerns you may have.